Refund Policy
Last updated: October 22, 2026
We want you to be happy with Plex IPTV. If something is not right, message us first, because most problems are fixed in a few minutes. If we cannot fix it, this policy explains when you can get your money back.
When refunds apply
You can request a full refund within [REFUND_WINDOW] days of your payment if:
- The service does not work on your device and we cannot fix it together
- You were charged twice or charged the wrong amount
- You did not receive your login details after paying
When refunds do not apply
- Requests made more than [REFUND_WINDOW] days after payment
- Problems caused by your internet connection or Wi-Fi that we have offered to help with
- Accounts suspended for sharing or reselling login details, as explained in our terms of service
- Changing your mind after using most of a plan
If you are unsure which plan to choose, many customers start with the 1 Month plan. You can compare every plan before you buy.
How to request a refund
- Message us on WhatsApp or email info@plexiptv.us.
- Include the name or number you ordered with, your plan and the date you paid.
- Tell us briefly what went wrong. If it is a technical issue, we may ask to try one more fix together.
How refunds are paid
Approved refunds go back to the original payment method. Once we confirm the refund, your login details stop working. The time it takes to appear depends on your payment provider.
Questions
Not sure whether your situation qualifies? Contact us and a real person will explain your options.